Returns & Refunds Policy
All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return.
WHEN do items need to be returned by? Items can be returned within 7 days of purchase.
WHAT can be returned? All Goods can be returned if unopened unused and in original undamaged packaging within 7 days of purchase.
- Product must be unopened and in the original manufacturers packaging, and shipped securely.
- Product must be free from damage of any type, including, but not limited to dents, scratches, cracks, tears, abuse, or damage by other means
RETURN AUTHORIZTION FORM
HOW do customers return items? Please contact us on 0490 455 287 to obtain a returns form and number. A goods return form will be provided. The then completed form must be sent back with the returned item. Returns WILL NOT be accepted without a goods return form.
For your protection, we recommend that you insure your return and use a reliable logistics carrier with tracking number that can provide you with delivery confirmation. Autonovus.com.au shall not be responsible for any items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, Autonovus may reimburse shipping charges related to the return or exchange of defective products for Australia only.
Warehouse returns option? Returns can be made in person by appointment only. Please call 0490 455 287 to arrange.
WHERE do items need to be returned to? Return address is unit 17, 391 Settlement Road, Thomastown Victoria 3074 Australia.
CREDIT and REFUNDS?
Refunds will be made by credit card refund. If a refund is required for issues that are not the fault of Autonovus then the full amount will be refunded less 20% handling fee. Refunds for orders purchased with a major credit card or with direct debit, will be issued to the original payment method.
SHIPPING for returns? If the product has been supplied incorrectly then Autonovus will email a postage label for free return shipping. If the product was ordered incorrectly then return shipping costs are not covered and 20% handling charge will apply.
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and may be returned to you or be subject to a 20% restocking fee.